As the COVID-19 virus continues to impact businesses, we want to let you know that we are here to serve you to the best of our ability while also keeping safety top of mind.
Our Troy and Russia, Ohio manufacturing facilities and all Holmes Garage Door Company® distribution center locations are operating with no delays or service interruptions at this time.
Customer Service Contact Information
Our customer service team is available by phone at 877-266-8490 or e-mail HolmesGarageDoor@clopay.com.
Monday – Friday 8:30 a.m. – 6 p.m. EST and Saturday 8:30 a.m. – 5 p.m. EST.
Emergency Garage Door Repairs or Parts
For emergency garage door repairs or parts, please contact your local Holmes Garage Door Company Retail Dealer.
While “our doors are open” to serve you, we are taking extra precautionary measures to protect our employees and our customers.
- Advising all employees to stay home if they feel sick.
- Requiring daily temperature checks and symptom screenings for all company employees prior to entering our manufacturing plants. Associates will be sent home if they have a fever, exhibit symptoms of an illness, or have come in contact with someone who is sick.
- Implementing employee work from home capabilities when feasible.
- Discontinuing business travel.
- Pausing visits from non-essential employees and external suppliers to our manufacturing plants.
- Scheduling additional cleaning procedures and placed more hand-sanitizer stations in our facilities.
- Communicating and educating our teams on the latest recommendations every day.
We have also updated our logistics operating procedures to incorporate safe social distancing and enacted continuity plans to minimize disruption with our dealers and suppliers throughout the process.
Garage doors are an essential component in the residential and commercial building industry supply chain. Every day, our customers rely on Holmes Garage Door Company products to keep their homes and businesses safe and secure. They want to know they can get in and out in an emergency.
We hope these updates provide peace of mind.
Let’s continue to work together and be well.